Smart training for your customer service and sales team
Current Client Stories
The Warehouse
sales
Hallenstein Brothers
management / pk / sales
Vodafone
induction / sales
Rebel Sport
pk / sales
RD1
sales
Warehouse Stationery
sales
Ziera
sales
Plumbing World
pk / sales
DTR
compliance
Paper Plus
induction / sales
Briscoes Homeware
sales
New World – Wakatipu
compliance / induction
Cash Converters
compliance / sales
Lighting Direct
management / sales
Whitcoulls
compliance
Latest News
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Grassroots Coaching
All the talk of the All Blacks vs France has stimulated a lot of conversation around the office about coaching a… -
The Showrooming Phenomenon
What is it? According to Wikipedia; “‘showrooming’ is the practice of examining merchandise in a traditional bricks and mortar retail… -
The Cost of Classroom-Based Training
There are many things to consider when deciding on what type of training you should give your staff. The most… -
The Primitive Behaviour of Shoppers
If you’ve ever been shopping with a member of the opposite sex, you probably found that it wasn’t the most… -
Handling Objections
When you’re selling, does a customer objection tell you the sale is over, or do you see it as an… -
Countdown to the NZ Hi-Tech Awards
Only five days to go until the winners of the 2013 NZ Hi-Tech Awards are announced! For those of you… -
Changing the Perception of Retail
You have probably all seen it in the news; whether you read it in the paper or saw it on… -
Containing the Threat of Online Competitors
Will the prophecy come true? Just as the internet was predicted to kill print media many years ago, some experts…